pointofloyalty How loyal are your customers really? Many retailers might think that their customers are loyal to them because they spend “a lot” of money each year. But what if these customers who spend “a lot” with
retail report Macro industry review Loyalty is not dead, but it is certainly changing its look. The days of retailers needing only to look at what goes on inside their own stores are numbered as the retail industry is transforming in the way it views loyalty.
pointofloyalty Foreword by Henry Lane Fox “Online and e-commerce businesses have gained significant ground on traditional retailers over the past two decades. Covid-19 and the resulting lockdowns have accelerated this trend even more. The competitive advantages